AI-assisted support in the Prosper202 chat

Tracking202 · last updated 28 October 2026

When you write to us in the chat inside Prosper202, our AI assistant may send the first reply. It answers from the Prosper202 guides and release notes. A person on our team can take over at any time.

What the assistant uses to write a reply

• The messages in your current chat with us, and your name as shown in the chat.
• If a person on our team answered you in this chat before, the last few messages of that exchange.
• Your account's plan and its status (for example whether a trial is running and when it ends), whether your account has Prosper202 ClickServer Pro, and your install's Prosper202 version and status.

It does not use your password, API keys, payment details, or your tracking data (clicks, conversions, campaigns).

Who processes it

To write a reply, and to check the quality of replies afterwards, this information is sent to Anthropic, the AI provider we use. Anthropic deletes it within 30 days, keeps it longer only if it is flagged for misuse or a law requires it, and does not use it to train its models.

What we keep

Your chat, including the assistant's replies, is kept by Tracking202 like any support conversation. A person on our team checks a share of the assistant's answers. When an answer was wrong, they may teach the assistant the right one, written in general words with no names, websites, IDs or account details.

Talking to a person

Say "human" in the chat at any time and a person takes over. Questions about billing, refunds, cancellations, licences, security or deleting your data always go to a person.

Questions or deletion

Write to us in the chat or at [email protected]. If you ask us to delete your chat data, we also delete anything the assistant was taught from your conversations and our quality notes on its replies to you.